Zappos policies

Apparel & shoes

Online retailer of shoes, clothing and accessories from hundreds of brands, owned by Amazon and known for its customer service.

Return & exchange policies

Zappos Return Policy: 60-Day Free Returns, Condition Rules & Refund TimesZappos offers free US returns within 60 days for items in new condition. Shoe box rules, final sale, a restocking fee of up to 50%, UPS drop-off and refunds.