Zales policies

Specialty retail

US jewelry retailer selling engagement rings, diamond and gemstone jewelry and watches through Zales stores and Zales.com.

Return & exchange policies

Zales Return Policy: 30 Days to Return, 60 to Exchange & Holiday DatesZales takes jewelry returns for 30 days and exchanges for 60, with a 2026 holiday extension. What can't be returned, how refunds are paid and mail returns.