Walmart+ Refund & Cancellation Policy: How to Cancel, Trials & Pauses

Walmart+ is easy to cancel, but getting money back is another story. This guide explains what Walmart's own Help Center and the Walmart+ Terms of Use say about refunds, how to cancel without being billed again, how trials work and what to do instead of canceling. Prices aren't covered here because they change; check your Walmart account for your plan's current fee.

Does Walmart+ give refunds?

Walmart's Help Center is direct: "We’re not able to offer refunds on Walmart+." ³ The Walmart+ Terms of Use say the membership fee and any Plus Up fees are non-refundable except as the Terms expressly set out or as required by applicable law ¹.

There is one wrinkle worth knowing. Walmart's corporate return policy lists Walmart+ Membership among items with a 90-day window "unless used or activated" ⁴, and its services section says Walmart+ Memberships may be refunded within 90 days unless used or activated ⁴. Walmart doesn't explain how that line fits with the Help Center's no-refund statement, so if you believe it applies to you, ask Walmart Customer Care at (800) 924-9206 ¹.

The Terms do describe a few specific refund cases, covered below: when Walmart itself ends your membership, and certain conversions to Walmart+ with Sam's Club Plus ¹.

How to cancel Walmart+

Online: go to your walmart.com account, select Walmart+, then Manage membership, select Manage beside your Walmart+ plan, and select Cancel beside Cancel membership ². You'll then be asked to confirm the cancellation, view an offer or keep your membership ².

By phone: call Walmart Customer Care at (800) 924-9206 ¹.

Not ready to decide? When you start a cancellation, Walmart offers a "Remind Me Later" email sent three days before your renewal date, so you don't have to cancel right away ².

What happens after you cancel

You keep using Walmart+ – and any Plus Up you canceled – until the end of your current term ¹. The key deadline is the renewal date: to avoid being charged for a new term, you must cancel before the current membership term ends ¹. Memberships renew automatically for another month or year, depending on the term you chose ¹.

If you want to remove every payment method from your Walmart account, you have to cancel your membership and any Plus Ups billed by Walmart first ¹.

Canceling a Walmart+ trial

Walmart offers a $1 trial for Walmart+; when it ends, your membership renews automatically and you're charged for the plan you selected ³. Trials auto-renew into a full-price annual or monthly membership unless otherwise stated, and only one trial is allowed per eligible customer ¹.

You can cancel at any time during a trial, but Walmart may end the membership immediately – you'd lose the trial benefits right away – and no refunds are issued ¹.

Pause instead of canceling

If you just need a break, you can pause Walmart+ for one month at a time, up to three times per year ². Walmart won't bill you while the membership is paused, but you won't have member benefits until it resumes ².

• Who can pause: the Terms of Use limit pausing to paid monthly or annual members who aren't enrolled in a Plus Up ¹. Walmart's help page reads differently: it rules out trials and the Paramount+ Premium upgrade, but says an InHome Plus Up is paused along with your Walmart+ membership ². The two pages don't agree on InHome, so if you have it, look for Pause under Account > Walmart+ > Manage Membership, or ask Walmart Customer Care before you count on it ².
• How often: up to three non-consecutive times per twelve-month rolling period ¹.
• Annual plans: your term is extended for the length of the pause ¹.
• Sam's Club bundle: the pause feature isn't available for Walmart+ with Sam's Club Plus ¹.

Changing your plan or undoing a cancellation

You can switch from a monthly to an annual subscription at any time, but you can't currently go from annual to monthly ².

Changed your mind? Before the end of your billing cycle, sign in, go to Account > Walmart+ and select Reactivate membership ². If that fails, update an expired or invalid payment method first ².

Plus Ups and streaming upgrades

Plus Ups (such as InHome, Paramount+ Premium or Peacock Premium Plus) can be canceled on their own without affecting Walmart+, but canceling Walmart+ automatically ends every Plus Up ¹. To keep Walmart+ and drop a Plus Up without another charge, cancel the Plus Up before its current term ends ¹.

For ad-free streaming upgrades, cancel before your auto-renewal date to avoid charges; upgrade fees are non-refundable except as the Terms state or the law requires ¹. If you switch streaming services while on an upgraded plan, the upgrade ends immediately ¹.

Walmart+ with Sam's Club Plus conversions

The bundled Walmart+ with Sam's Club Plus plan has its own refund rules, and Walmart decides refund eligibility and amounts ¹. Refunds go back to your original payment method or, if that's unavailable, may come as a Walmart gift card ¹.

• Monthly Walmart+ members who convert get a pro rata refund for the period from the conversion date to the end of the current monthly term ¹.
• Annual Walmart+ members who convert get no refund, and the full plan fee is charged at the next renewal ¹.

Canceling the bundle ends your Sam's Club Plus perks at the end of your billing cycle ¹.

When Walmart ends your membership

Walmart can end a membership at its discretion, and if it does, it may choose to refund any unexpired part of your term ¹. It won't give a refund when the termination relates to conduct it determines violates the Terms or the law, or involves fraud, abuse or misuse of the membership ¹.

Missed payments can also end a membership: if no payment method on file is authorized after Walmart's resubmission attempts, the membership and its benefits end ¹.

Quick tips

• Note your renewal date and cancel before it – that's the only way to avoid the next charge ¹.
• On a trial, canceling may end benefits immediately, so time it for when you're done with the perks ¹.
• Consider a pause if you only need a month off; you won't be billed while paused ².
• On Walmart+ Assist or Student? If your yearly re-verification fails, your plan renews at regular prices unless you cancel first ¹.
• Don't recognize a Walmart+ charge? Walmart says your card may be compromised and to use its Chat with us button for help ³.
• For returns on items you bought, see the Walmart return policy guide or browse other membership guides.