Tiffany Return Policy: 30-⁠Day Window, $75,000 Rule & Gift Returns

Tiffany & Co. keeps its U.S. return policy short, but a few details – the price of the piece, whether it was a gift, and how you paid – change what you can get back. Here's how it works, based on Tiffany's own policy, FAQ and Terms of Sale. For other stores, browse our return policy guides.

Tiffany returns at a glance

Condition and packaging rules

Everything has to be in perfect saleable condition and come with the sales receipt ¹. Some categories have extra requirements ¹:

• For a refund, include all original packaging – that means the jewelry boxes and pouches too.
• Watches must have the same number of links they had at purchase and come with the warranty card. If you had links removed for sizing, keep them.
• Fragrance must be in its original packaging, including the water seal stickers, and in saleable condition.

What Tiffany won't take back

• Personalized, altered or engraved items can't be returned or exchanged ¹.
• High-value pieces: at $75,000 or more, you can exchange within 30 days but no refund is issued ¹.
• Limited editions and collaborations: certain pieces may be ineligible for a refund ¹.
• Purchases from another country: refunds and exchanges are only available in the original country of purchase ¹.

How to return an online or phone order

Tiffany offers complimentary shipping for eligible returns ². You can:

1. Print a return label from Tiffany's site and drop the package at the nearest UPS location, or schedule an at-home pickup ².
2. Contact Tiffany, and a client advisor will help you with the return ².
3. Return it in person at any Tiffany & Co. store in the U.S. ¹, bringing your original form of payment and the sales receipt ¹.

Tiffany's Terms of Sale add that store returns are accepted only at certain Tiffany & Co. locations in the country where the order was delivered, and not at concession or airport-based locations ³. Call ahead if you plan to use a store inside a department store or an airport.

How you'll be refunded

The refund depends on where and how you paid:

• Online or phone orders paid by card: the refund is credited to the original cardholder's account used for the purchase ¹.
• In-store purchases: refunds go to the original form of payment ¹, and cash or check refunds go only to the original purchaser ¹.
• Paid by check: you'll get a company check by mail, on presentation of the sales receipt, and only once Tiffany has received the funds ¹.
• Paid in cash, over $200: refunded by mail check ¹.

Tiffany refunds the full price of the product, but not shipping and delivery charges, and it can deduct for any use or damage ³.

How long a refund takes

Under the Terms of Sale, refunds go to your original form of tender within 14 days ³. For a mailed return, that clock runs from when Tiffany receives the item – or earlier, from when it receives evidence that you returned it on time ³. At a store that accepts returns, you may get the refund while you're there; if that isn't possible, it arrives within 14 days of the store receiving the item ³.

Returning a Tiffany gift

Gift recipients don't get cash or a card refund. For online and phone purchases, a gift recipient is entitled only to an exchange or a non-refundable merchandise credit, usable on tiffany.com, at Tiffany & Co. U.S. locations or through client advisors ¹. The same applies to gifts bought in a store ¹. The 30-day clock still runs from the purchase date ¹, so don't wait long.

Exchanging a Tiffany purchase

Exchanges also ship free when eligible ¹. Use the same return label and UPS drop-off or at-home pickup, or contact a client advisor ². To exchange in person, visit any Tiffany & Co. store in the U.S. with your sales receipt and the item ¹.

Damaged or defective items

Inspect your order when it arrives ³. If you find damage or a defect, tell Tiffany as soon as possible; it will arrange a return to its Customer Service Centre at no cost to you, or you can take the item to any of its U.S. stores ³. If the piece was damaged before delivery or is defective through no fault of your own wear or use, Tiffany will repair or replace it, or refund the price including shipping and delivery charges – provided you haven't worn or used and damaged it ³.

Holiday returns

Tiffany has extended its window for holiday shoppers before. At our last check, its FAQ still listed the 2025 terms: the 30-day policy for purchases made between November 1 and December 15, 2025 was extended to January 15, 2026 ². No 2026 holiday dates had been posted yet, so check Tiffany's FAQ before assuming the extension applies to this season.

Cancelling instead of returning

Tiffany starts processing orders shortly after they're placed, so it can't guarantee that a cancellation or change will be possible ¹. Contact Tiffany right away if you change your mind; if the order can no longer be cancelled, Tiffany will help you return it under the return policy ¹.

Quick tips

• Keep the sales receipt plus the original jewelry box and pouch – you need them for a refund ¹.
• Hold on to any links removed from a watch, plus the warranty card ¹.
• Skip engraving until you're sure; engraved pieces can't be returned or exchanged ¹.
• Questions? Tiffany Client Care is at 800-843-3269, 9 am - 10 pm Monday to Friday, or [email protected] ³. See the Tiffany & Co. store page for more.