Oakley Return Policy: 30 Days, Free Returns & Custom Exclusions

Oakley keeps returns simple for Oakley.com orders: 30 days, free returns and several ways to send things back. The catch is condition, since Oakley wants items back untested and in the original packaging, and custom builds are final. Here's how it works, based on Oakley's own US support pages. For other Oakley policies, see the Oakley store page ².

How long do you have to return an Oakley order?

If you're not satisfied with an Oakley product you bought on Oakley.com in the last 30 days, you can return it for any reason ². For mail returns, the package must be shipped back within 30 days of receiving your items ². For store returns, bring the item in within 30 days of your purchase ¹.

Oakley also advertises free returns on its site ².

What condition the item must be in

Items must be returned in their original condition: original packaging, unused, untested, original tags and resalable ². They also need to come back the same way Oakley sent them, in the same condition and with all original contents ².

Oakley is strict about this. A return that doesn't meet the requirements will be declined ², and by submitting a non-compliant return you authorize Oakley to charge your original payment method for the full amount and/or reverse any refund already issued ².

What you can't return

Every Custom order is hand-built to your specifications, so custom sunglasses, goggles and accessories are not eligible for return or exchange ¹. Oakley's site repeats that custom products cannot be returned ².

If you're unsure about a lens tint or frame color, consider a standard model you can send back rather than a custom build.

How to return by mail

1. Go to https://www.oakley.com/en-us/support/order-return and complete the online return request form ¹.
2. Choose a return method: UPS Store drop-off (with or without a printed label) or UPS pickup ¹.
3. Hand the package off to UPS ¹.

You can also call Oakley at 1 (800) 403-7449 to start a return within 30 days of receipt of shipment ².

Returning in a store

Oakley Stores accept returns of orders bought on Oakley.com ¹. Find the nearest store with the Store Locator, then bring the product, proof of purchase and original packaging within 30 days of your purchase for a complete refund to your original method of payment ¹.

You can also return items at LensCrafters and Sunglass Hut official stores ¹. Prescription products can go back to Oakley stores, Sunglass Hut or LensCrafters too ¹.

When you get your refund

Refunds are issued after Oakley receives the returned product ². You'll get an email once your return has been received and the refund has been processed ¹. Allow up to 5 business days for the credit to show on your account after the return is processed ¹. Store returns follow the same 5-business-day guidance ¹.

How exchanges work

Exchanges for Oakley.com purchases are handled by phone. Have your order number and the product code of the replacement you want, then call 800 403 7449 between 8:30 am and 5:30 pm EST ¹. The product code is in the product info section on Oakley's website ¹.

Exchanged items must be of equal price, and the replacement is sent once Oakley receives your original item; Oakley supplies a return shipping label for it ¹.

Returning AI glasses

AI glasses have their own process ¹:

1. Complete the AI Glasses Return Form ¹.
2. Import all of your captures to your phone or the Meta AI app ¹.
3. Factory reset the glasses to remove your personal data and delete your captures ¹.
4. Turn off the glasses and pack them in their original box with all accessories, including the charging case ¹.

If you no longer have the box or it's not usable, Oakley sends the return materials after you submit the form ¹.

US Territories and APO/FPO addresses

Customers in U.S. Territories such as Puerto Rico and Guam need to package and ship returns with a carrier that provides insurance and tracking ¹. For APO and FPO addresses, Oakley offers free standard USPS shipping and returns on online orders ².

Quick tips

• Try sunglasses on indoors and keep tags and packaging; "untested" is part of the rule ².
• Don't wait until day 30: the package has to be on its way within 30 days of delivery ².
• Custom builds are final, so double-check your configuration before ordering ¹.
• Nearest Oakley store too far? Sunglass Hut and LensCrafters accept returns as well ¹.
• Compare with other retailers in our return policy guides.